Effective Date: 13 August 2026
Welcome to Food Junction (“Food Junction”, “we”, “us”, or “our”). This Payment Policy explains the payment methods, payment confirmation process, payment-related responsibilities, refunds, and other payment terms applicable to orders placed through www.foodjunction.in.
By placing an order on Food Junction, you agree to the terms described in this Payment Policy.
1. Accepted Payment Methods
Food Junction currently accepts the following payment methods:
- UPI
- Bank Transfer
Payment options available for a particular order may depend on the order, location, or other applicable circumstances.
Food Junction may introduce additional payment methods in the future. Any newly available payment methods will be displayed on the website or during the ordering process.
2. Payment Before Order Confirmation
Depending on the order process, customers may be required to complete payment before the order is confirmed.
An order will be considered successfully paid only after the payment has been received and/or verified by Food Junction.
Submitting a payment request or completing a transaction through your bank or UPI application does not by itself guarantee that the order has been confirmed.
3. UPI Payments
For UPI payments, customers must complete the payment using the UPI details or payment instructions provided by Food Junction.
Customers should carefully verify the payment details before making the payment.
Food Junction will not ask customers to share:
- UPI PIN
- OTP
- ATM PIN
- Internet banking password
- Debit/credit card PIN
- Other confidential banking credentials
Customers should never share such information with anyone claiming to represent Food Junction.
4. Bank Transfer Payments
Where bank transfer is available, customers must transfer the exact order amount to the bank account details provided by Food Junction.
Customers may be required to provide the transaction/reference number or payment confirmation details so that Food Junction can verify the payment.
An order may remain pending until the bank transfer has been successfully received and verified.
5. Payment Verification
Food Junction may verify payments before confirming or processing an order.
Payment verification may include checking:
- Amount paid
- Transaction/reference number
- Payment date and time
- Payment status
- Order details
- Other information reasonably necessary to confirm the transaction
Customers are responsible for providing accurate payment information and transaction details when requested.
6. Incorrect Payment Amount
If a customer pays an amount different from the order total, Food Junction may:
- Request payment of the remaining balance;
- Hold the order until the correct amount is received;
- Cancel the order; or
- Process a refund or adjustment where appropriate.
Any refund or adjustment will be handled in accordance with the applicable refund terms.
7. Failed or Pending Payments
If a payment fails, is reversed, remains pending, or cannot be verified, the order may not be processed until the payment issue is resolved.
Customers should not make repeated payments for the same order without first checking the payment status with Food Junction.
If you believe that your account has been debited but your order has not been confirmed, please contact Food Junction and provide the relevant transaction/reference details.
8. Duplicate Payments
If a customer accidentally makes more than one payment for the same order, the customer should contact Food Junction as soon as possible.
After verification, any eligible duplicate payment may be refunded or adjusted against another eligible order, subject to applicable terms and circumstances.
9. Refunds
Where a refund is approved by Food Junction, the refund amount and method may depend on the reason for the refund, payment method, order status, and applicable circumstances.
For payments made through UPI or bank transfer, approved refunds will generally be processed through an appropriate banking/payment channel.
Customers may be required to provide necessary information to facilitate the refund.
Food Junction may require reasonable time to verify a refund request before processing it.
10. Order Cancellation and Refund
If an order is cancelled, whether by the customer, Food Junction, or the relevant food vendor, any applicable refund will be handled according to the circumstances of the cancellation and the applicable Refund/Cancellation Policy.
Certain orders may not be eligible for a full refund after preparation or fulfillment has started.
Customers are encouraged to contact Food Junction as soon as possible if they wish to cancel an order.
11. Promotional Coupons and Discounts
Food Junction may offer promotional coupons, discounts, rewards, or other promotional benefits.
Unless otherwise stated:
- Coupons cannot be exchanged for cash.
- Coupons may have an expiry date.
- Coupons may be subject to minimum order requirements.
- Coupons may be limited to one use per customer.
- Certain coupons may be available only to eligible or first-time customers.
- Multiple promotional offers may not be combined.
- Food Junction reserves the right to cancel or restrict a coupon in cases of suspected misuse or fraudulent activity.
The specific terms displayed with a coupon will apply to that coupon.
12. Pricing
Food Junction makes reasonable efforts to ensure that prices displayed on the website are accurate.
However, prices, offers, availability, taxes, and other charges may change from time to time.
The applicable amount payable will be displayed before the customer completes the order.
13. Transaction Charges
Where applicable, additional charges, taxes, service fees, delivery-related charges, or other applicable fees may be displayed before order confirmation.
Customers are responsible for reviewing the final order amount before making payment.
14. Fraud Prevention
Food Junction reserves the right to investigate suspicious, unauthorized, fraudulent, or potentially abusive transactions.
We may cancel or place an order on hold if we reasonably suspect:
- Payment fraud
- Unauthorized payment activity
- Coupon misuse
- False transaction information
- Multiple accounts being used to abuse promotional offers
- Other suspicious activity
Where appropriate, we may request additional information to verify a transaction.
15. Customer Responsibility
Customers are responsible for:
- Providing correct order information
- Paying the correct amount
- Verifying UPI or bank details before making payment
- Providing accurate transaction/reference information when requested
- Maintaining the confidentiality of their banking and payment credentials
Food Junction will not be responsible for payments made to incorrect or unauthorized payment details that were not provided through our official website or authorized communication channels.
16. Changes to This Payment Policy
Food Junction may update this Payment Policy from time to time to reflect changes in payment methods, business practices, technology, or applicable requirements.
Any changes will be published on this page, and the updated Effective Date will be displayed at the top.
17. Contact Us
For payment-related questions, payment verification, refund requests, or transaction issues, please contact:
Food Junction
Website: www.foodjunction.in
Email: contact@foodjunction.in
Phone: 8888720520
Address: Mumbai, Maharashtra, India
Last Updated: 13 August 2026