Effective Date: 13 August 2026
Welcome to Food Junction (“Food Junction”, “we”, “us”, or “our”). This Refund & Cancellation Policy explains the circumstances under which customers may cancel an order or request a refund for orders placed through www.foodjunction.in.
By placing an order through Food Junction, you agree to the terms of this policy.
1. Order Cancellation
Customers may request cancellation of an order as soon as possible after placing it.
Cancellation requests should be made before the order has been accepted, prepared, or otherwise processed.
Once food preparation or order fulfillment has started, cancellation may not be possible and the order may not be eligible for a full refund.
Food Junction may also cancel an order in circumstances including:
- The selected food item is unavailable
- The restaurant/vendor is unable to fulfill the order
- Payment cannot be verified
- Incorrect or incomplete order information is provided
- The delivery/service cannot be completed
- Technical or operational issues occur
- Fraudulent or suspicious activity is detected
- Other circumstances beyond our reasonable control
2. When You May Request a Refund
A customer may request a refund where applicable if:
- The order was paid for but was not fulfilled
- The order was cancelled by Food Junction or the relevant food vendor and payment had already been received
- The customer was charged more than the applicable order amount
- A duplicate payment was made for the same order
- The order was not delivered due to an issue attributable to Food Junction or the relevant fulfillment process
- An incorrect item or substantially different item was supplied
- Food items are missing from the confirmed order
- A payment was successfully deducted but the order was not successfully created or confirmed
Refund eligibility will be determined after reviewing the circumstances of the order.
3. Incorrect, Missing or Damaged Items
If your order contains an incorrect, missing, damaged, or otherwise unacceptable item, please contact Food Junction as soon as possible after receiving the order.
To help us investigate the issue, we may request:
- Order number
- Description of the issue
- Photographs of the food/package, where appropriate
- Payment/transaction details
- Other information reasonably required to investigate the complaint
After reviewing the matter, Food Junction may provide an appropriate resolution, which may include:
- Replacement of the affected item
- Partial refund
- Full refund
- Coupon or credit
- Other reasonable resolution
The resolution will depend on the circumstances of the individual case.
4. Food Quality Complaints
Food Junction takes reasonable steps to provide a satisfactory customer experience.
If you have a concern regarding food quality, freshness, packaging, or another food-related issue, please report it promptly after receiving your order.
Food quality complaints may be reviewed with the relevant restaurant/vendor where applicable.
Food Junction may request supporting information or photographs before approving a refund.
5. Refunds for Cancelled Orders
If an order is cancelled and the customer is determined to be eligible for a refund, the applicable refund amount will be processed after verification.
The refund amount may depend on:
- Reason for cancellation
- Order preparation status
- Order fulfillment status
- Amount actually paid
- Applicable charges
- Circumstances responsible for the cancellation
A full refund may not be available if food preparation or fulfillment has already started.
6. Payment Methods and Refunds
Food Junction currently accepts:
- UPI
- Bank Transfer
Approved refunds will generally be processed through an appropriate payment or banking channel.
For bank transfer or UPI payments, customers may be required to provide accurate information necessary to process the refund.
Food Junction does not require customers to provide confidential information such as UPI PINs, OTPs, ATM PINs, or banking passwords for processing a refund.
7. Refund Processing Time
Once a refund has been approved, Food Junction will initiate the refund as soon as reasonably practicable.
The time taken for the refunded amount to appear in the customer’s account may depend on the customer’s bank, UPI provider, payment service provider, or other financial institution.
Food Junction cannot guarantee the exact time required by a third-party banking or payment system.
8. Duplicate Payments
If you have accidentally paid twice for the same order, please contact us as soon as possible.
After verifying the duplicate transaction, the additional eligible payment may be refunded.
Customers should provide the relevant order number and transaction/reference details when contacting us.
9. Failed Payment but Amount Debited
If your payment appears to have failed but the amount has been deducted from your bank account or UPI account, please contact Food Junction.
Please provide:
- Order number, if available
- Transaction/reference number
- Payment date and time
- Amount paid
- Screenshot or payment confirmation, if required
We will verify the transaction and take appropriate action.
10. Non-Refundable Situations
A refund may not be provided where:
- The customer provides an incorrect delivery address or other essential information
- The customer is unavailable to receive the order
- The customer refuses an accurately prepared order without an eligible reason
- The customer cancels after food preparation has started, where applicable
- The issue is caused by incorrect information supplied by the customer
- The customer misuses coupons, promotional offers, or refund processes
- The claim is found to be fraudulent or abusive
- The customer fails to report an issue within a reasonable period
- The customer has consumed the food and subsequently raises an unsupported quality complaint
This list is not exhaustive and each refund request may be assessed based on its individual circumstances.
11. Promotional Coupons and Refunds
Coupons, discounts, rewards, and promotional credits are generally not refundable or exchangeable for cash.
If an order paid using a coupon is cancelled or refunded, the treatment of the coupon or promotional benefit may depend on the terms of that particular promotion.
Expired coupons cannot normally be reinstated unless Food Junction decides otherwise.
12. How to Request a Refund
To request a refund or report an issue with your order, contact Food Junction using:
Email: contact@foodjunction.in
Phone: 8888720520
Please include:
- Your name
- Order number
- Registered mobile number or email address
- Description of the issue
- Payment/transaction reference, where applicable
- Supporting photographs or documents, if relevant
Providing complete information will help us process your request more efficiently.
13. Refund Review
Food Junction reserves the right to review and verify refund requests before approving them.
We may contact the relevant restaurant/vendor, delivery/service partner, payment provider, or other parties involved in the transaction to investigate a complaint.
We reserve the right to reject refund requests that are fraudulent, abusive, repetitive, or otherwise not supported by the circumstances of the order.
14. Changes to This Refund Policy
Food Junction may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page, and the updated Effective Date will be displayed at the top.
15. Contact Us
For questions regarding cancellations, refunds, or order-related issues, please contact:
Food Junction
Website: www.foodjunction.in
Email: contact@foodjunction.in
Phone: 8888720520
Address: Mumbai, Maharashtra, India
Last Updated: 13 August 2026